TERMS & CONDITIONS

Customer Care

Confirming your appointment with The Healing Hamsa, LLC constitutes your agreement to follow the Terms and Conditions as outlined below. We do our absolute best in ensuring a safe and enjoyable experience for all our clients, and appreciate your cooperation! If after reviewing these terms and conditions you have any questions or concerns, please feel free to contact us for clarifications!

Terms & Conditions

Service Redemption: A service is redeemed (a) when it is performed, (b) if you do not show up for your scheduled appointment, (c) if you do not cancel your appointment more than 24 hours prior to your scheduled appointment, or (d) you are more than 15 minutes late to your scheduled appointment.  No refunds or exchanges after purchase of service or product.

 

Appointments must be cancelled via phone, text, or email more than 24 hours before your scheduled appointment. Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of service scheduled. 

 

Scheduling: To schedule an appointment, please use our online booking system. Due to the high demand for services, we operate a close schedule that leaves little time in between appointments. Just as you would be frustrated if you arrived on time and I was late, I ask you to be courteous to the clients before and after you. If you anticipate being late to an appointment please call first to determine if a reschedule is required.

Safety and Sanitary Restrictions: Smoking (including the use of E-Cigarettes), food, beverages, pets, and children are prohibited inside the spa. If, within the last 48 hours, you have any symptoms of the common cold, flu, or any other virus, please cancel your appointment per the cancellation policy. 

Payment:  A credit card is necessary to reserve an appointment online.  If your card information is invalid or unable to be charged, your information will then be stored day of first service.  By making an appointment, you as the client consent to the policy of cancellation.  You are aware a stored credit card will be used in your absence if you are a no call/no show or cancel within the required period prior.  Your card will not be authorized for any amount prior.

Arrival: NEW LOCATION IN 2021!  Please park in the private lot to the South of the building.  The first 4 spots are reserved for the spa.  When you arrive, please text the number provided in your appointment reminders.  Please silence your cell phones upon entering the spa and refrain from taking any phone calls while receiving a service.

Privacy Policy: We will not share your information with anyone except as described in our Privacy Policy. We use data you put into our systems when you open and use an account or other systems, that identifies who you are, transaction information, and any other data you give us. Digital cookies and similar technologies help us make our services better to use by doing things like recognizing when you’ve signed in, and analyzing how you use our services so we can make them more useful to you, giving you a more personalized experience. You can view our full Privacy Policy Here

Payment Methods

- Credit / Debit Cards

- Offline Payments